Marine AI Copilot™Support
We read every message. Write to us at the address below, and tell us what you were doing when the app did not do what you expected.
What helps us help you
- Your iPhone model and iOS version (Settings > General > About).
- The page you were on and what you tapped.
- What you expected to happen and what happened instead.
- A screenshot, if you can take one. Please leave out anything personal you would rather not send.
Common questions
Subscribing and restoring a purchase
Marine AI Copilot Premium is a monthly auto-renewing subscription billed to your Apple Account. Tap any feature marked with a gold sparkle and the app describes what Premium includes before Apple's purchase sheet appears. If you have subscribed before, or on a new phone, use Restore Purchases on the app's Settings page. Manage or cancel the subscription in your Apple Account settings; cancellation takes effect at the end of the current period.
The AI permission
The first time you use an AI feature, the app asks for permission to send what you submit to our server and to our AI provider, Anthropic. Nothing is sent without it. You can withdraw or grant the permission at any time on the app's Settings page under AI Data.
Working offline
Your boats, equipment, checklists and ship's log work without a connection, and so do the guides, fishing trips and procedures you have already generated. The AI features need a connection only while they generate something new. Saved guides and fishing trips are available while your subscription is active and return when you subscribe again.
Your data and backups
Everything you enter stays on your phone. The app can create a backup file when you ask it to, and you choose where that file goes. To remove your data, delete the app; any backup files you created remain wherever you saved them.
Requirements
iPhone running iOS 18 or later, available from the App Store in the United States.
Something looks wrong in an AI answer
AI answers can be incomplete or mistaken. Please send us the destination, question or photo involved and what was wrong; it helps us improve the app. Never rely on an AI answer in place of charts, instruments, official publications or your own judgment.